It is vital that digital services are designed and built with confidence to meet their user needs and align with business strategy and policies.
Introducing the practice and discipline of service assurance will ensure that organisations can consistently monitor, review and achieve quality outcomes throughout the end-to-end service delivery lifecycle.
One of the most important methods of service assurance is use of Service Assessments. In government, this exercise involves a peer-review with a panel of experienced specialists (assessors) within the government digital community. They will review and discuss your service in terms of how it aligns and complies with the Service Standard.
Service assessments seek to evaluate the quality and readiness of your service against established standards and to help by offering recommendations before proceeding into the next agile delivery stage. In government, they will be conducted either by the department (internally) or by GDS (externally).
Lantos service assurance promotes the culture and practice to adopt a user centred design approach in service design and development of any digital service.
Lantos has a proven track record working in Government Digital Service (GDS) providing advice, support and service assurance on a variety of complex and high-profile public digital services.
Obtain greater confidence in service quality from peer-review assessment feedback and recommendations
Obtain support from GDS and promotes collaboration and involvement with other government departments
Establish greater confidence to secure government spending approvals
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